FREQUENTLY ASKED QUESTIONS
Take a minute to read through our Frequently Asked Questions, contact us if you still can’t find the answer to your question after you’ve read them.
General Enquiries
Our opening times are 8:00 to 20:00 seven days a week. Outside these hours, self check-in instructions will be given a day or two before your arrival date.
Our shop is open from 8:00 to 20:00 daily.
Please follow this link to download our getting to Pax Lodge guide.
Guests, visitors and conference guests can use the parking for free, but subject to availability. Pax Lodge cannot guarantee that every guest will have a space as they are allocated on a first come first served basis. External guests (i.e. neighbours) can use the parking, after receiving a permit from reception, for a maximum of a day and for a £10 donation. Cars parked without permits will be issued fines.
Please see our terms and conditions here.
Conference Related Enquiries
Please follow this link to our conferences page for more information.
No, there are only morning slots (9am to 1pm) and an afternoon slot (3-7pm)
Yes, you can, but it needs to be already pre-cooked, as the use of our kitchen will not be allowed.
Your slot is booked for four hours, in which you need to allow the first 45 minutes for set up and the last 45 minutes to an hour for collecting your belongings.
Accommodation Related Enquiries
We do not offer these services for guests. There are two launderettes 10 mins walk from Pax Lodge. Our Dining Room is open for guest use 24 hours a day and includes a fridge, toaster, kettle and microwave for all guests to use during their stay.
Please refer to our Group Terms & Conditions here.
There are cupboards located at the far ends of the corridor on the first and second floors where you can find these items.
Yes, we will provisionally book your group into the system where we have availability. You have 28 days after booking to pay the deposit in order to secure it. Otherwise we reserve our right to cancel your booking without notice. Our Group Terms and conditions can be found here.
Rooms are allocated based on group size and our availability. We do our best to keep groups together on the same floor. Leaders will have access to the room list in advance to allocate who will be staying in which room. The rooms cannot be changed at check-in or after arrival.
The dining room is open 24 hours and has tea and coffee making facilities. We request a donation is made towards the cost of the drink.
Girl Guide or Girl Scout Related Enquiries
Whether your daughter wants to join Rainbows (5-7), Brownies (7-10), Guides (10-14) or Rangers (14-18), start her Girlguiding journey by registering her interest and finding out about units in your area. Adventure, fun and friendship starts here.
Please contact the Programme Team for all Risk Assessment related questions.
Flag Ceremony, Pinning Ceremony, Pax Lodge Challenge, Challenges Around London, Evening Programme, International Adventure Days. There are many options for your stay at Pax Lodge. Check out Activities Page for more suggestions.
This depends on the size and ages of the groups.
Leaders and Young People are allocated separate rooms.
Your group will not be sharing rooms with strangers.
Big Groups of 5 or more should contact us here. Pax Lodge provides activities, such as self-guided tour, challenges which take groups through London or explore the local area or building. Our Opening times are 8AM to 8PM, opening times of our shop are 8AM to 8PM and Pinning ceremony or Flag Ceremony is usually held promptly at 9AM.
Contact Our Team
If you still have any questions please contact us so we could provide support for your trip.